- What should I do if the vehicle breaks down while driving?
In case of any technical issues, contact us immediately at the number provided when you picked up the vehicle. Our technicians will give you instructions or arrange a replacement vehicle if necessary.
- Do I have to pay for repairs if the vehicle breaks down during the rental?
If the breakdown is not caused by your negligence or violation of usage rules, the repair costs are covered by the rental service. Otherwise, any damage may be charged according to the terms of the rental agreement.
- How can I report a fault or technical problem before picking up the vehicle?
All vehicles undergo a detailed technical inspection before rental, but if you notice any concerns, report them to our staff during pickup. All recorded issues will be documented and resolved before driving.
Please note that reporting a fault or problem is accepted within 30 minutes of signing the rental agreement, and no additional mileage charges will apply during this time.- Do you offer roadside assistance?
Yes, our rental service provides roadside assistance, including towing, technical interventions, and vehicle transport if the breakdown requires more extensive repairs.
- What should I do in case of a flat tire?
If you notice a flat tire, stop the vehicle in a safe location and turn on your hazard lights. Contact our technical service, who will give instructions for changing the tire or arrange roadside assistance. In some cases, we may send a technician or a replacement vehicle so you can continue your journey without additional risk.
- When will I receive a replacement vehicle if needed?
If a breakdown or other situation requires a replacement vehicle, it will be available within 24 hours of reporting the issue to our technical service.
- What does the rental car technical support cover?
Our technical service covers emergency vehicle breakdowns, engine problems, electrical system issues, tire problems, and other situations that may compromise your safety.
- What should I do if a warning light comes on while driving?
Stop immediately in a safe location and contact our technical service. Our guidance will help you determine whether you can continue driving or need a replacement vehicle. If possible, please send a photo of the warning light to our service via email for faster assessment of the issue.
- What should I do if the vehicle runs out of fuel or gets stuck on the road?
Our technical service is available and can arrange fuel delivery or towing the vehicle to the nearest service station or a replacement vehicle.
- What should I do if I lose the vehicle keys or documents?
If you lose the keys or vehicle documents, contact us immediately. We will arrange secure delivery of replacement keys or a replacement vehicle and advise you on the necessary procedure for the documents. Do not attempt to open or drive the vehicle without the keys, as this can be dangerous and harmful to the vehicle. Additional costs for new documents and downtime while resolving the issue will apply.
- Can I repair the vehicle myself?
No, it is not allowed to repair a rented vehicle yourself. All repairs or interventions must be carried out by our technical service or an authorized service center. Attempting to repair the vehicle yourself may cause additional damage and costs, and you will be held responsible according to the rental agreement.