Privacy Policy and Terms of Use
Privacy Policy and Terms of Use of the Uniline Mobility d.o.o. Website
1. Introduction
Welcome to the official website of Uniline Mobility d.o.o. (hereinafter: “Uniline Mobility”, “we”, or “the Company”).
By using this website and our services, you confirm that you have read, understood, and agreed to these Terms of Use and the Privacy Policy.
2. Company Information
Uniline Mobility d.o.o.
Address / Adresa: Ulica Bože Gumpca 38, HR-52100 Pula, Croatia
OIB (PIN): 62926161845
MBO: 05589428
Phone / Telefon: +385 52 390 039
Email: rentacar@uniline.hr
Website: www.avenis.hr
Uniline Mobility acts as the data controller for all personal data collected through this website and related services.
3. TERMS OF USE
3.1. Acceptance of Terms
By using any service or information from this website, you fully accept the rules and terms of use outlined herein. If you do not agree with our rules and terms of use, do not use this website.
3.2. Website Content and Copyrights
All content on this website, unless otherwise noted, is the property of Uniline Mobility d.o.o. It may be copied only for non-commercial, personal purposes, with all copyright and proprietary rights preserved. If you notice any copyright infringement, please notify us at rentacar@uniline.hr.
3.3. Accuracy and Truthfulness of Information
Uniline Mobility d.o.o. is committed to taking all measures to provide accurate and quality information to its users. All information, data, and photographs related to vehicle rental and mobility services have been collected from the end service providers. Although all information is verified by Uniline Mobility d.o.o. staff, Uniline Mobility d.o.o. is not responsible for errors, omissions, or delays in updating these or any other parts of the website
3.4. Links to Third-Party Websites
This website may contain links to third-party websites. Uniline Mobility is not responsible for their content or data protection practices.
3.5. Changes to Terms and Website Content
Uniline Mobility d.o.o. reserves the right to modify these Terms of Use or any part of the website at any time without prior notice. The company is not liable for any damage arising from such changes.
3.6. Complaint Submission Process
In accordance with Article 6, Paragraph 1, Item 3 of the Act on the Provision of Tourism Services (NN 130/17), a written consumer complaint may be submitted:
In person: Ulica Bože Gumpca 38, 52100 Pula
By email: cru@uniline.hr
By post: Uniline Mobility d.o.o., Ulica Bože Gumpca 38, HR-52100 Pula
The company will confirm receipt of the complaint without delay and respond in writing within 15 days of receiving it.
In case of non-performance or partial performance of the contracted service, the user’s rights and procedures are described in the General Terms of Vehicle Rental, available at www.avenis.hr.
The complainant may also submit a proposal for mediation to:
Mediation Center of the Croatian Chamber of Commerce, Roosevelt Square 2, 10000 Zagreb, mirenje@hgk.hr | www.hgk.hr
4. Privacy Policy
4.1 Data Controller / Voditelj obrade
The data controller is Uniline Mobility d.o.o., Ulica Bože Gumpca 38, 52100 Pula, Croatia.
Contact for all privacy inquiries: rentacar@uniline.hr
4.2. Personal Data We Collect / Osobni podaci koje prikupljamo
We may collect the following personal data when providing our services:
• Name and surname
• Contact details (email, phone number)
• Address and identification information (if necessary for rental contracts)
• Payment data (processed securely via payment providers)
• Data from communication or inquiry forms
• Technical data (IP address, cookies, browser type)
• Data contained in consumer complaints or requests (e.g. name, contact details, and description of the complaint), processed in accordance with legal obligations under the Act on the Provision of Tourism Services.
4.3. Purpose and Legal Basis / Svrha i pravna osnova obrade
Your personal data is processed only when necessary for the following purposes and based on the corresponding legal grounds:
• Execution of a contract – for providing vehicle rental and mobility services, managing reservations, and related customer support.
• Compliance with legal obligations – to meet requirements under accounting, tax, and tourism regulations.
• Legitimate interests of the company – for responding to inquiries, maintaining business communication, improving website functionality, and ensuring service quality.
• Explicit consent – for sending marketing communications or promotional information, only if you have provided your prior consent.
4.4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Specifically:
• Data collected for the execution of a contract (e.g. vehicle rental) is retained for the duration of the contractual relationship and the statutory limitation period for legal claims.
• Accounting and invoicing data are retained for the period prescribed by applicable tax and accounting regulations.
• Data collected based on legitimate interests (e.g. inquiries, website communication) is retained for up to 12 months after the last interaction, unless further storage is required for legal protection.
• Data processed based on consent (e.g. marketing) is retained until consent is withdrawn.
After the retention period expires, personal data is securely deleted, anonymized, or otherwise rendered unusable.
Data Sharing and Recipients
Your personal data may be shared only when necessary and in accordance with applicable data protection laws.
We may share data with the following categories of recipients:
• Service partners and vehicle suppliers – to complete your reservation or rental agreement.
• IT and system maintenance providers – who ensure the secure operation of our website and booking systems.
• Payment service providers and banks – for secure processing of payments and refunds.
• Legal and regulatory authorities – when required by law or upon official request (e.g. tax or law enforcement bodies).
• Affiliated companies within the Uniline Group, when necessary for the coordination and execution of business operations.
All recipients process personal data only to the extent necessary and under contractual obligations to maintain confidentiality and implement appropriate data protection measures.
Personal data are not transferred to third countries outside the European Economic Area (EEA) unless adequate safeguards are in place (e.g. standard contractual clauses or equivalent protection measures).
4.6. Data Subject Rights
In accordance with applicable data protection regulations, you have the following rights regarding your personal data:
- Right of access – to obtain confirmation as to whether we process your personal data and to access that data.
• Right to rectification – to request correction of inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”) – to request deletion of your data where processing is no longer necessary or has been unlawfully performed.
• Right to restriction of processing – to request that processing be limited in certain cases (e.g. when data accuracy is contested).
• Right to data portability – to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to object – to object to processing based on legitimate interest or direct marketing.
• Right to withdraw consent – if processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
You may exercise your rights by sending a written request to:
rentacar@uniline.hr
or by post to: Uniline Mobility d.o.o., Ulica Bože Gumpca 38, HR-52100 Pula, Croatia
If you believe that your rights have been violated, you may lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) – www.azop.hr.
4.7. Data Security
Uniline Mobility d.o.o. implements appropriate technical and organizational measures to ensure the security of your personal data and to protect it against unauthorized or unlawful processing, accidental loss, destruction, or damage.
These measures include, but are not limited to:
• Encryption of sensitive data, such as payment information.
• Secure access controls for employees and service providers.
• Regular monitoring and updating of IT systems to prevent unauthorized access.
• Staff training on data protection and confidentiality.
• Secure communication channels for data transfer (e.g., SSL/TLS for website interactions).
While we take all reasonable measures to protect your data, please be aware that no method of transmission over the Internet or electronic storage is completely secure.
4.8. Cookies
This website uses cookies to improve functionality and user experience.
Details about the types and purposes of cookies can be found in the Cookies Policy.
4.9. Changes to Privacy Policy and Terms of Use
Uniline Mobility d.o.o. reserves the right to update or modify this Privacy Policy and Terms of Use at any time. Changes may be made to reflect new legal requirements, updates to services, or improvements in data protection practices.
We recommend that you review this document periodically to stay informed about how we collect, use, and protect your personal data. Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy and Terms of Use.
Significant changes will be highlighted on the website or communicated via other appropriate channels to ensure transparency.
5. Contact
For any questions or requests regarding personal data protection or website use, please contact:
📧 rentacar@uniline.hr
📞 +385 52 390 039
🏢 Uniline Mobility d.o.o., Ulica Bože Gumpca 38, 52100 Pula, Croatia